INTRODUCTION
Swederm sp. z o. o. with headquarters in Gdynia, address: ul. Szyprów 2, 81-561 Gdynia, KRS: 0000901627, hereinafter "Swederm", commits to ensuring accessibility of the website https://swederm.eu for all users.
Swederm's goal in the area of accessibility is to counteract discrimination and ensure equal treatment for everyone, including people with special needs, to the greatest extent possible, on an equal basis with others.
LEGAL BASIS
- Act of April 26, 2024, on ensuring compliance with accessibility requirements for certain products and services by business entities.
- Regulation of the European Parliament and of the Council (EU) 2019/882 (European Accessibility Act – EAA).
WHAT IS ACCESSIBILITY?
Digital accessibility means creating websites, applications, and documents in such a way that everyone can use them – including people with special needs and disabilities.
Information should be understandable and readable or audible, regardless of whether the user sees, hears, moves freely, or has other special needs.
A website that ensures digital accessibility is one that:
- works with screen readers for blind people;
- has appropriate text contrast and readable fonts;
- can be navigated using only a keyboard;
- has text descriptions (alternative text) for images and graphics;
- has subtitles or transcripts for videos.
The goal of digital accessibility is so that everyone – regardless of limitations – can independently find the information they need.
HOW DO WE ENSURE DIGITAL ACCESSIBILITY?
Swederm, as the owner of the online store, takes actions aimed at ensuring digital accessibility of the website in accordance with WCAG 2.1 AA requirements and the European Accessibility Act.
We conduct audits and test accessibility through:
- regular accessibility audits of the website;
- testing the site using automated tools and screen readers;
- checking the correctness of header structure, forms, and content contrast.
Swederm adapts the technical side of the website through:
- implementing alternative descriptions (alt) for graphics and buttons;
- ensuring website operation using only a keyboard;
- using readable fonts and contrasting colors;
- improving form handling, including field descriptions, validation, and error messages.
We use alternative forms of access such as:
- providing transcripts and subtitles for video materials;
- offering content in simplified version (Easy-to-Read language – ETR);
- enabling information access by phone or through contact form.
We facilitate access to information and contact with us through:
- placing accessibility declaration on the website;
- designating a contact person for digital accessibility matters;
- providing a simple form for reporting accessibility problems.
We care about training and supervision through:
- training Swederm employees and collaborators on digital accessibility principles;
- implementing procedures for responding to complaints related to inaccessibility;
- considering accessibility principles when updating content and developing the site.
HOW CAN YOU FILE A COMPLAINT IF OUR WEBSITE OR SERVICE IS NOT ACCESSIBLE?
If you notice that something on our website or in our service is inaccessible (e.g., form, content, contact method) – you can file a complaint.
You can do this in three ways:
In writing
- you can bring the document personally to our headquarters, address: ul. Szyprów 2, 81-561 Gdynia;
- you can send the document by traditional mail to our address: ul. Szyprów 2, 81-561 Gdynia;
- or send it to our electronic delivery address: AE:PL-95811-93001-VWRAG-24.
Orally
- you can call us and convey the content of the complaint,
- or tell it during a visit – we will write it down together in a protocol.
Through the Internet
- using the contact form available on our website;
- or to the email address – shop@swederm.eu.
After filing a complaint, we will respond to it within 30 days.
If the matter is difficult – we will inform you why we need more time. We will resolve the complaint within a maximum of 60 days.
If we don't respond on time – your complaint will be considered positively resolved and we will fulfill your request within 6 months.
Our response will contain:
- information whether the complaint was accepted (or not),
- justification of our decision,
- deadline for fulfilling the request (if the complaint was accepted),
- name and surname and position of the person who provided the response.
If you disagree with our response, you can:
- use mediation or another method of dispute resolution,
- notify the appropriate authority about violation of accessibility principles (according to Article 67 of the Act).
WHAT SHOULD A COMPLAINT CONTAIN?
A complaint should contain:
- consumer's name and surname;
- correspondence address, email or phone number – with indication of preferred contact method;
- indication of the product or service the complaint concerns;
- description of the accessibility requirement that was not met, and demand for its provision by the store.
Additionally, you can indicate the preferred way accessibility should be ensured (e.g., providing content in alternative format, fixing technical error, etc.).
Incomplete complaints (those that don't have required data) may be left without consideration.
A complaint template is available below. If you want, you can use it, but it's not necessary.
ACCESSIBILITY COMPLAINT TEMPLATE - downloadable file
ACCESSIBILITY CONTACT
Email: shop@swederm.eu
Phone: +48 573 900 894
This person accepts reports about accessibility difficulties and supports customers in obtaining information in accessible form.
MONITORING AND UPDATES
The accessibility policy is reviewed and updated no less than once a year or after introducing major changes to our website.
DATE OF ADOPTION AND PUBLICATION
The policy was adopted on June 27, 2025, and published on the website.
ACCESSIBILITY DECLARATION
Swederm sp. z o.o. with headquarters in Gdynia, address: ul. Szyprów 2, 81-561 Gdynia, KRS: 0000901627, commits to ensuring accessibility of its website in accordance with the provisions of the Act of April 26, 2024, on ensuring compliance with accessibility requirements for certain products and services by business entities and Regulation of the European Parliament and of the Council (EU) 2019/882 (European Accessibility Act – EAA).
The accessibility declaration concerns the website swederm.pl.
DIGITAL ACCESSIBILITY STATUS
The Swederm.pl website is partially compliant with the Act of April 26, 2024, on ensuring compliance with accessibility requirements for certain products and services by business entities and with WCAG 2.1 guidelines at AA level.
INACCESSIBLE CONTENT
- Improvement of some ALT attributes for images;
- improvement of font-to-background contrast ratio in corporate and product review modules.
REASONS FOR LACK OF FULL ACCESSIBILITY
Deficiencies result from technical limitations and updates implemented in stages.
PREPARATION OF ACCESSIBILITY DECLARATION
Date of declaration preparation: June 27, 2025
Date of last declaration review: June 27, 2025
