swederm
FAQ
Frequently asked questions
Can I place an order by phone?
If for some reason you are unable to place your order online, please contact us +48 573 900 894
Can I place an order without registering an account?
Yes, you can place an order without creating an account. Just add the products you are interested in to your cart, proceed to checkout and enter your details.
I would like to change my shipping address. Can I do that?
You can definitely change your shipping address. However, please let us know as soon as possible via Messenger on FB @swederm or by phone: 573 900 894.
I changed my mind and want to cancel my order. When and how can I do that?
If we haven't shipped your order yet, you can cancel it. Just contact us via Messenger on FB @swederm or by phone: 573 900 894.
I didn't receive an order confirmation via email, what should I do?
Check if the email has not ended up in your SPAM folder. If, despite everything, you cannot find the message from us anywhere, contact us - we will provide you with all the information related to the current status of your order.
What stage is my order at?
From the moment you place your order, you will be kept informed via email about the status of your order.
I would like to receive an invoice for my order. How do I do this?
When placing your order, you have the option to fill in your invoice details - just check the "Invoice details" box. We will then attach the invoice to your shipment.
I want to buy SWEDERM products as a gift. What should I do?
When placing your order, select this option in the cart summary. We will make sure that you receive a beautifully packaged package.
Can I change my shipping date?
Of course you can. Remember to include the shipping date in the comments when placing your order.
I have a discount code. How can I use it?
You can enter the discount code at the checkout (payment) page during the order summary. Just remember to do it before you pay for your order.
